Diagnostic services for wind turbines

Remote Services for wind farms

Digital expertise for better outcome

Things go wrong when things don't turn

Our remote diagnostics approach is unique, advanced and deeply implemented:  We combine knowledge on turbine design and technology, applying historical data and machine learning capabilities to foresee component behaviours as no other supplier can.

This ensures predictive maintenance capabilities to enable effective maintenance planning and execution to keep operational expenditures within control. 

Contact Siemens Gamesa

Are you interested in our digital and diagnostic service solutions? Please contact our service team.

Service category
Experience since
Issues resolved remotely
> 85% fix rate
Customer benefit
Key Facts
  • We maintain the industry’s largest amount of historical data
  • Troubleshooting advice with an accuracy of at least 97 percent
  • More than 98 percent of serious component failures is detected in advance
  • Resolution of issues can be managed remotely in more than 85 percent of the cases
  • Algorithms filter out costly false-positives and insignificant deviations
  • Customers achieve higher yield and a remarkable LCoE 
Recommended for

All onshore and offshore wind turbines and power plants

Remote Services
24/7 Alarm Response
Software Version Update
Troubleshooting Support
Turbine Setup control
Vibration Diagnostics
Advanced Endpoint Protection
Turning powerful insights into smarter wind power
Higher yield and an average turbine availability of 97%

By model-based diagnostics we gather data from around 6,000,000 sensors from turbines worldwide and create 1,500,000 individual digital models out of it. The system flags around 250,000 deviations per year. But which of these positives correspond to real-life faults?

Our algorithms filter out the costly false-positives and insignificant deviations. This drops the count of significant deviations that need to be addressed to approximately 8,000 site visits a year. In fact: we don’t need to follow false-positives and your average turbine needs to be visited less often.

And the implementation won’t stop there: From service technicians reports to analyzing damage parts, it all feeds back into an ever-learning knowledge base supporting all kinds of digital tools.

Remote Service Products
Constant monitoring means that, when an alarm is detected, we apply knowledge-based alarm rules to quickly and accurately reset and restart a turbine without a site visit. Statistics and notification reports are shared on the customer portal.
You’ll know when to act, with 24/7 monitoring of your turbine alarms. If an alarm is detected, we’ll quickly email you and your site personnel with guidance on what action is needed.
With the latest software on turbine controllers, interface computers, SCADA, park regulation, condition monitoring systems and more, production can be optimized, and bugs fixed, for better performance, and improved stability.

You can access to the relevant experts for remote support and advice to resolve specific identified incidents. We will provide you with remote support for troubleshooting and for corrective actions.

Our service can be offered in reactive or proactive options.

This detection service recognizes any changes in your wind turbine generator from the parameters defined in its profile. We’ll notify you by email and correct these abnormalities on your approval.

By picking up vibrations on turbine components, sensors can lower the risk of slow- and fast-developing damages by early detection and optimize maintenance strategies – such as automatic turbine shutdown or preventive repair. This helps to save service costs and reduce downtime.

A market leading condition monitoring solution enabling improved detection capabilities on drivetrain components.

With smart use of data and cutting-edge machine learning capabilities or condition monitoring solution make early detection up to 3 years in advance on fast and slow developing damages.

Our service can be offered in a passive and active mode to suit your service requirements.

To ensure smooth and reliable operations, our diagnostic center updates all protected endpoints daily and monitors sites 24/7, using a quarantining function to prevent threats from spreading.
Designed to ensure the systems are performing at their optimal level and are always kept in the best possible condition.
Need help?
The solutions we provide are driven by the benefits they deliver. This applies as much to our pursuit of absolute safety as to maximizing your return. Whether by inventing a new technology, evolving an existing product, or simply finding a smarter way of working, we strive to lower costs and raise returns on investments.
Our experts are on hand to help with any questions you have. Email us, or login to our customer service portals. Here you’ll be able to monitor configuration, production, and agreements for your wind power plants, and find relevant news from Siemens Gamesa Renewable Energy.
Wind Dialogue
This customer service portal enables you to monitor configuration, production, and agreements for any wind power plant supplied by former Siemens Wind Power.
Customer Portal
Customers of former Gamesa Corporación Tecnológica products can access an intuitive repository of reports and management tools to improve the efficiency of their wind turbines and wind farms on the following platform:
This service offering is part of a comprehensive portfolio that we have compiled over three decades of wind service tradition. At Siemens Gamesa, turbines and operational services come from a single source to make it easy for you to get the maximum performance out of your wind power plants.
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