Diagnostic Services

Smart maintenance

The power of big data

Wind turbines can be challenging to reach. Remote diagnostics help to limit visits and fix issues remotely without compromising reliability. Round-the-clock monitoring can also detect errors before they become serious.

Contact Siemens Gamesa

Are you interested in our digital and diagnostic service solutions? Please contact our service team.

sales.services@gamesacorp.com

Service category

Diagnostics

Experience since

1998

Issues resolved remotely

> 85% fix rate

Customer benefit

Availability

Key Facts

Siemens Gamesa was the first to install data sensors in wind turbines and maintains the industry’s largest amount of historical data
We use strength of personnel as well as O&M experiences to not just “see” what is happening, but understand why it is happening
This enables us to help our customers predict and prevent unscheduled downtime and thereby reduce cost
Diagnostic services include optimizing operations, performance boosting applications, and dynamic business models

Recommended for

All onshore and offshore wind turbines and power plants

Diagnostic products

24/7 Alarm notification and management

Software version update

Diagnostic support

Turbine setup control

Basic and advanced vibration diagnostics

Antivirus protecting solutions

Oil particle counter

Turning powerful insights into smarter wind power

Optimizing operations: Sensors continuously transmit data to our diagnostic center and digital models forecast the turbine condition - determining when and how it should be serviced and reducing unplanned downtime.

Digital solutions: As manufacturer we can turn data into technological solutions to boost turbine performance. Examples are the Power Curve Upgrade, Energy Thrust, High Wind Ride Through, or control improvements.

Dynamic business models: We support customers in developing business models by capitalizing on data - such as condition-based maintenance, efficient resource deployment, and improved fleet management.

Using big data to boost reliability

Siemens Gamesa maintains the industry’s largest collection of historical data, gathered from over 28,000 turbines worldwide. Inside each turbine, more than 300 sensors transmit over 200 gigabytes of data each day to our remote diagnostic center. Here, advanced analytics and round-the-clock monitoring convert data into insights.

This means we can predict and prevent unscheduled downtime, transition wind farms to condition-based monitoring, and extend the lifecycle of each turbine. By unlocking big data insights, we drive even bigger outcomes, such as new applications that enhance wind turbine technology and improved decision making.

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Diagnostic service products

24/7 Alarm Notification

You’ll know when to act, with 24/7 monitoring of your SCADA and turbine alarms. If an alarm is detected, we’ll quickly email you and your site personnel with guidance on what action is needed.

24/7 Alarm Management

Constant monitoring means that, when an alarm is detected, we apply knowledge-based alarm rules to quickly and accurately reset and restart a turbine without a site visit. Statistics and notification reports are shared for example on Wind Dialogue.

Software Version Update

With the latest software on turbine controllers, interface computers, SCADA, park regulation, condition monitoring systems and more, production can be optimized and bugs fixed, for better performance, and improved stability.

Diagnostic Support

For issues that can’t be solved by remote alarm management, we provide access to the relevant experts for troubleshooting. On request we can remotely identify the cause and try to fix it remotely, or suggest on-site actions.

Turbine Setup Control

This detection service recognizes any changes in your wind turbine generator from the parameters defined in its profile. We’ll notify you by email and correct these abnormalities on your approval.

Vibration Diagnostics

By picking up vibrations on turbine components, sensors can lower the risk of slow- and fast-developing damages by early detection, and optimize maintenance strategies – such as automatic turbine shutdown or preventive repair. This helps to save service costs and reduce downtime.

Antivirus

To ensure smooth and reliable operations, our diagnostic center updates all protected endpoints daily and monitors sites 24/7, using a quarantining function to prevent threats from spreading.

Oil Particle Counter

Excessive wear on gears and bearings can lead to gearbox breakdowns. By detecting both ferrous and non-ferrous metal particles in the gear oil and connecting the oil particle counter to the condition monitoring system, we can help to prevent costly turbine failures.

Advanced Vibration Diagnostics

By accurately pinpointing vibrations within the drivetrain, we can predict damage up to three years in advance. This allows for optimized risk and asset management, and minimizes downtime.

Download the Advanced Vibration Diagnostics flyer

Need help?

If you’re interested in becoming a client

The solutions we provide are driven by the benefits they deliver. This applies as much to our pursuit of absolute safety as to maximizing your return. Whether by inventing a new technology, evolving an existing product, or simply finding a smarter way of working, we strive to lower costs and raise returns on investments.

Email us

If you’re an existing client

Our experts are on hand to help with any questions you have. Email us, or login to our customer service portals. Here you’ll be able to monitor configuration, production, and agreements for your wind power plants, and find relevant news from Siemens Gamesa Renewable Energy.

Wind Dialogue

This customer service portal enables you to monitor configuration, production, and agreements for any wind power plant supplied by former Siemens Wind Power.

Open Wind Dialogue

Customer Portal

Customers of former Gamesa Corporación Tecnológica products can access an intuitive repository of reports and management tools to improve the efficiency of their wind turbines and wind farms on the following platform:

Open Customer Portal

If you want to know more about our other services

This service offering is part of a comprehensive portfolio that we have compiled over three decades of wind service tradition. At Siemens Gamesa, turbines and operational services come from a single source to make it easy for you to get the maximum performance out of your wind power plants.

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