Diagnostic Services

Digital expertise for better outcome

Things go wrong when things don't turn
Our remote diagnostics approach is unique, advanced and deeply implemented: We've developed a set of digital tools supporting the service of your assets. We give you all the relevant data to get the best out of your wind turbine with our cutting edge Model Based Diagnostics.
Contact Siemens Gamesa

Are you interested in our digital and diagnostic service solutions? Please contact our service team.

info@siemensgamesa.com
Service category
Diagnostics
Experience since
1998
Issues resolved remotely
> 85% fix rate
Customer benefit
+Availability
Key Facts
  • We maintain the industry’s largest amount of historical data
  • Troubleshooting advice with an accuracy of at least 97 percent
  • Algorithms filter out costly false-positives and insignificant deviations
  • Precise data analysis by strong personnel and O&M experience
  • Digital services include optimizing operations, performance boosting applications, and dynamic business models
  • Highest levels of turbine health by autonomous drones, robots and forecasting tools
  • Customers achieve higher yield and a remarkable LCoE
Recommended for

All onshore and offshore wind turbines and power plants

Diagnostic products
24/7 Alarm notification and management
Software version update
Diagnostic support
Turbine setup control
Basic and advanced vibration diagnostics
Antivirus protecting solutions
Oil particle counter
Turning powerful insights into smarter wind power
Optimizing operations: Sensors continuously transmit data to our diagnostic center and digital models forecast the turbine condition - determining when and how it should be serviced and reducing unplanned downtime.
Digital solutions: As manufacturer we can turn data into technological solutions to boost turbine performance. Examples are the Power Curve Upgrade, Energy Thrust, High Wind Ride Through, or control improvements.
Dynamic business models: We support customers in developing business models by capitalizing on data - such as condition-based maintenance, efficient resource deployment, and improved fleet management.
Higher yield and an average turbine availability of 97%

By model based diagnostics we gather data from around 6.000.000 sensors from turbines worldwide and create 1.500.000 individual digital models out of it. The system flags around 250.000 deviations per year. But which of these positives correspond to real-life faults?

Our algorithms filter out the costly false-positives and insignificant deviations. This drops the count of significant deviations that need to be adressed to aproximately 8.000 site visits a year. In fact: we don’t need to follw false-positives and your average turbine needs to be visited less often.

And the implementation won’t stop there: From service technicians reports to analyzing damage parts, it all feeds back into an ever-learning knowledge base supporting all kinds of digital tools.

Take a virtual tour on Youtube
Diagnostic service products
You’ll know when to act, with 24/7 monitoring of your SCADA and turbine alarms. If an alarm is detected, we’ll quickly email you and your site personnel with guidance on what action is needed.
Constant monitoring means that, when an alarm is detected, we apply knowledge-based alarm rules to quickly and accurately reset and restart a turbine without a site visit. Statistics and notification reports are shared for example on Wind Dialogue.
With the latest software on turbine controllers, interface computers, SCADA, park regulation, condition monitoring systems and more, production can be optimized and bugs fixed, for better performance, and improved stability.
For issues that can’t be solved by remote alarm management, we provide access to the relevant experts for troubleshooting. On request we can remotely identify the cause and try to fix it remotely, or suggest on-site actions.
This detection service recognizes any changes in your wind turbine generator from the parameters defined in its profile. We’ll notify you by email and correct these abnormalities on your approval.
By picking up vibrations on turbine components, sensors can lower the risk of slow- and fast-developing damages by early detection, and optimize maintenance strategies – such as automatic turbine shutdown or preventive repair. This helps to save service costs and reduce downtime.
To ensure smooth and reliable operations, our diagnostic center updates all protected endpoints daily and monitors sites 24/7, using a quarantining function to prevent threats from spreading.
Excessive wear on gears and bearings can lead to gearbox breakdowns. By detecting both ferrous and non-ferrous metal particles in the gear oil and connecting the oil particle counter to the condition monitoring system, we can help to prevent costly turbine failures.
By accurately pinpointing vibrations within the drivetrain, we can predict damage up to three years in advance. This allows for optimized risk and asset management, and minimizes downtime.
Download the Advanced Vibration Diagnostics flyer
Need help?
The solutions we provide are driven by the benefits they deliver. This applies as much to our pursuit of absolute safety as to maximizing your return. Whether by inventing a new technology, evolving an existing product, or simply finding a smarter way of working, we strive to lower costs and raise returns on investments.
Email us
Our experts are on hand to help with any questions you have. Email us, or login to our customer service portals. Here you’ll be able to monitor configuration, production, and agreements for your wind power plants, and find relevant news from Siemens Gamesa Renewable Energy.
Wind Dialogue
This customer service portal enables you to monitor configuration, production, and agreements for any wind power plant supplied by former Siemens Wind Power.
Open Wind Dialogue
Customer Portal
Customers of former Gamesa Corporación Tecnológica products can access an intuitive repository of reports and management tools to improve the efficiency of their wind turbines and wind farms on the following platform:
Open Customer Portal
This service offering is part of a comprehensive portfolio that we have compiled over three decades of wind service tradition. At Siemens Gamesa, turbines and operational services come from a single source to make it easy for you to get the maximum performance out of your wind power plants.
View services
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