Remote Services

Digital expertise for better outcome

Things go wrong when things don't turn

Our remote diagnostics approach is unique, advanced and deeply implemented: We combine knowledge on turbine design and technology, applying historical data and machine learning capabilities to foresee component behaviours as no other supplier can.

This ensures predictive maintenance capabilities to enable effective maintenance planning and execution to keep operational expenditures within control.

Contact Siemens Gamesa

Are you interested in our digital and diagnostic service solutions? Please contact our service team.

info@siemensgamesa.com

Service category

Diagnostics

Experience since

1998

Issues resolved remotely

> 85% fix rate

Customer benefit

+Availability

Key Facts

We maintain the industry’s largest amount of historical data
Troubleshooting advice with an accuracy of at least 97 percent
More than 98 percent of serious component failures is detected in advance
Resolution of issues can be managed remotely in more than 85 percent of the cases
Algorithms filter out costly false-positives and insignificant deviations
Customers achieve higher yield and a remarkable LCoE

Recommended for

All onshore and offshore wind turbines and power plants

Remote Services

24/7 Alarm Response

Software Version Update

Troubleshooting Support

Turbine Setup control

Vibration Diagnostics

Advanced Endpoint Protection

SCADA+ Care

Turning powerful insights into smarter wind power

Optimizing operations: Sensors continuously transmit data to our diagnostic center and digital models forecast the turbine condition - determining when and how it should be serviced and reducing unplanned downtime.

Digital solutions: As manufacturer we can turn data into technological solutions to boost turbine performance. Examples are the Power Curve Upgrade, Energy Thrust, High Wind Ride Through, or control improvements.

Dynamic business models: We support customers in developing business models by capitalizing on data - such as condition-based maintenance, efficient resource deployment, and improved fleet management.

Higher yield and an average turbine availability of 97%

By model-based diagnostics we gather data from around 6,000,000 sensors from turbines worldwide and create 1,500,000 individual digital models out of it. The system flags around 250,000 deviations per year. But which of these positives correspond to real-life faults?

Our algorithms filter out the costly false-positives and insignificant deviations. This drops the count of significant deviations that need to be addressed to approximately 8,000 site visits a year. In fact: we don’t need to follow false-positives and your average turbine needs to be visited less often.

And the implementation won’t stop there: From service technicians reports to analyzing damage parts, it all feeds back into an ever-learning knowledge base supporting all kinds of digital tools.

Take a virtual tour on Youtube

Remote Service Products

27/4 Alarm Response, Reset

Constant monitoring means that, when an alarm is detected, we apply knowledge-based alarm rules to quickly and accurately reset and restart a turbine without a site visit. Statistics and notification reports are shared on the customer portal.

27/4 Alarm Response, Notification

You’ll know when to act, with 24/7 monitoring of your turbine alarms. If an alarm is detected, we’ll quickly email you and your site personnel with guidance on what action is needed.

Software Version Update

With the latest software on turbine controllers, interface computers, SCADA, park regulation, condition monitoring systems and more, production can be optimized, and bugs fixed, for better performance, and improved stability.

Troubleshooting Support

You can access to the relevant experts for remote support and advice to resolve specific identified incidents. We will provide you with remote support for troubleshooting and for corrective actions.

Our service can be offered in reactive or proactive options.

Turbine Setup Control

This detection service recognizes any changes in your wind turbine generator from the parameters defined in its profile. We’ll notify you by email and correct these abnormalities on your approval.

Vibration Diagnostics

By picking up vibrations on turbine components, sensors can lower the risk of slow- and fast-developing damages by early detection and optimize maintenance strategies – such as automatic turbine shutdown or preventive repair. This helps to save service costs and reduce downtime.

A market leading condition monitoring solution enabling improved detection capabilities on drivetrain components.

With smart use of data and cutting-edge machine learning capabilities or condition monitoring solution make early detection up to 3 years in advance on fast and slow developing damages.

Our service can be offered in a passive and active mode to suit your service requirements.

Vibration Diagnostics Brochure

Vibration Diagnostics Video

Advanced Endpoint Protection

To ensure smooth and reliable operations, our diagnostic center updates all protected endpoints daily and monitors sites 24/7, using a quarantining function to prevent threats from spreading.

SCADA+ Care

Designed to ensure the systems are performing at their optimal level and are always kept in the best possible condition.

Need help?

If you’re interested in becoming a client

The solutions we provide are driven by the benefits they deliver. This applies as much to our pursuit of absolute safety as to maximizing your return. Whether by inventing a new technology, evolving an existing product, or simply finding a smarter way of working, we strive to lower costs and raise returns on investments.

Email us

If you’re an existing client

Our experts are on hand to help with any questions you have. Email us, or login to our customer service portals. Here you’ll be able to monitor configuration, production, and agreements for your wind power plants, and find relevant news from Siemens Gamesa Renewable Energy.

Wind Dialogue

This customer service portal enables you to monitor configuration, production, and agreements for any wind power plant supplied by former Siemens Wind Power.

Open Wind Dialogue

Customer Portal

Customers of former Gamesa Corporación Tecnológica products can access an intuitive repository of reports and management tools to improve the efficiency of their wind turbines and wind farms on the following platform:

Open Customer Portal

If you want to know more about our other services

This service offering is part of a comprehensive portfolio that we have compiled over three decades of wind service tradition. At Siemens Gamesa, turbines and operational services come from a single source to make it easy for you to get the maximum performance out of your wind power plants.

View services

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You might be also interested in the following Siemens Gamesa products, solutions, and information.

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Whether you need someone to maintain and run every aspect of your onshore or offshore wind farm, or just require help with a particular aspect – blades or gearboxes, for example – Siemens Gamesa Renewable Energy offers a flexible portfolio that adapts to any operational need.

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As a true lifetime service partner, Siemens Gamesa has pioneered fleet upgrades that combine innovation and operational excellence. Our engineer-driven Annual Energy Production (AEP) upgrades, wind turbine retrofits, and other optimization solutions have been developed to meet your needs.

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Spares and repairs

Siemens Gamesa has the global scale and operational experience to support you wherever you need us, and a comprehensive portfolio of spares (new and refurbished), repairs, reconditioning services as well as advance main component exchange processes – all built on the highest safety and quality standards. A repairs expert you can rely on to deliver a solution long before it might become necessary. Get the most out of your turbines, all the time.