Diagnostic Services

Smart maintenance

The power of big data
Wind turbines can be challenging to reach. Remote diagnostics help to limit visits and fix issues remotely without compromising reliability. Round-the-clock monitoring can also detect errors before they become serious.
Contact Siemens Gamesa

Are you interested in our digital and diagnostic service solutions? Please contact our service team.

Service category
Experience since
Issues resolved remotely
> 85% fix rate
Customer benefit
Key Facts
  • Siemens Gamesa was the first to install data sensors in wind turbines and maintains the industry’s largest amount of historical data
  • We use strength of personnel as well as O&M experiences to not just “see” what is happening, but understand why it is happening
  • This enables us to help our customers predict and prevent unscheduled downtime and thereby reduce cost
  • Diagnostic services include optimizing operations, performance boosting applications, and dynamic business models
Recommended for

All onshore and offshore wind turbines and power plants

Diagnostic products
24/7 Alarm notification and management
Software version update
Diagnostic support
Turbine setup control
Basic and advanced vibration diagnostics
Antivirus protecting solutions
Oil particle counter
Turning powerful insights into smarter wind power
Using big data to boost reliability

Siemens Gamesa maintains the industry’s largest collection of historical data, gathered from over 28,000 turbines worldwide. Inside each turbine, more than 300 sensors transmit over 200 gigabytes of data each day to our remote diagnostic center. Here, advanced analytics and round-the-clock monitoring convert data into insights.

This means we can predict and prevent unscheduled downtime, transition wind farms to condition-based monitoring, and extend the lifecycle of each turbine. By unlocking big data insights, we drive even bigger outcomes, such as new applications that enhance wind turbine technology and improved decision making.

Diagnostic service products
You’ll know when to act, with 24/7 monitoring of your SCADA and turbine alarms. If an alarm is detected, we’ll quickly email you and your site personnel with guidance on what action is needed.
Constant monitoring means that, when an alarm is detected, we apply knowledge-based alarm rules to quickly and accurately reset and restart a turbine without a site visit. Statistics and notification reports are shared for example on Wind Dialogue.
With the latest software on turbine controllers, interface computers, SCADA, park regulation, condition monitoring systems and more, production can be optimized and bugs fixed, for better performance, and improved stability.
For issues that can’t be solved by remote alarm management, we provide access to the relevant experts for troubleshooting. On request we can remotely identify the cause and try to fix it remotely, or suggest on-site actions.
This detection service recognizes any changes in your wind turbine generator from the parameters defined in its profile. We’ll notify you by email and correct these abnormalities on your approval.
By picking up vibrations on turbine components, sensors can lower the risk of slow- and fast-developing damages by early detection, and optimize maintenance strategies – such as automatic turbine shutdown or preventive repair. This helps to save service costs and reduce downtime.
To ensure smooth and reliable operations, our diagnostic center updates all protected endpoints daily and monitors sites 24/7, using a quarantining function to prevent threats from spreading.
Excessive wear on gears and bearings can lead to gearbox breakdowns. By detecting both ferrous and non-ferrous metal particles in the gear oil and connecting the oil particle counter to the condition monitoring system, we can help to prevent costly turbine failures.
By accurately pinpointing vibrations within the drivetrain, we can predict damage up to three years in advance. This allows for optimized risk and asset management, and minimizes downtime.
Need help?
The solutions we provide are driven by the benefits they deliver. This applies as much to our pursuit of absolute safety as to maximizing your return. Whether by inventing a new technology, evolving an existing product, or simply finding a smarter way of working, we strive to lower costs and raise returns on investments.
Our experts are on hand to help with any questions you have. Email us, or login to our customer service portals. Here you’ll be able to monitor configuration, production, and agreements for your wind power plants, and find relevant news from Siemens Gamesa Renewable Energy.
Wind Dialogue
This customer service portal enables you to monitor configuration, production, and agreements for any wind power plant supplied by former Siemens Wind Power.
Customer Portal
Customers of former Gamesa Corporación Tecnológica products can access an intuitive repository of reports and management tools to improve the efficiency of their wind turbines and wind farms on the following platform:
This service offering is part of a comprehensive portfolio that we have compiled over three decades of wind service tradition. At Siemens Gamesa, turbines and operational services come from a single source to make it easy for you to get the maximum performance out of your wind power plants.
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