To improve communication channels with and guarantee the highest quality of products and services for our customers, Siemens Gamesa believes it is essential to nurture close relationships and a permanent dialogue with our customers. We use mechanisms and procedures to facilitate constant feedback from customers, extend personalized customer service by opening new sales offices, providing information on products and addressing queries and complaints.
Siemens Gamesa conducts customer satisfaction surveys on a regular basis. Online surveys of our customers base as well as face-to-face polls of key customers is a tool for direct communication with customers and assesses the quality of Siemens Gamesa's products and services.
We also reinforce commercial relationships by participating in the most important trade fairs and by organizing events with customers, such as conferences and presentations on products and technology services.